Question 1

How do Individual Digital Services work?

Accepted Answer

You choose a package published in our catalogue and enter the required details, such as the target link and quantity. Once payment is verified, an order number is created and the service is passed securely to the connected provider.

Question 2

Do you sell follower, like and view packages?

Accepted Answer

Yes. Follower, like, view and similar social media packages approved in our catalogue are available. You only enter the public account or post link and the quantity; no password is requested. Platform rules can cause counts to drop, so permanence and results are not guaranteed. Product or service reviews (ratings) are not sold.

Question 3

Are the services provided by ZylosDigital?

Accepted Answer

Orders, payments, customer support and provider coordination are managed by ZylosDigital. Some deliveries are carried out by our specialist team, while others are fulfilled through third-party API providers approved by an administrator.

Question 4

Do I need an account to place an order?

Accepted Answer

Yes. You need to sign in with a verified customer account for order security, payment records, notification preferences and delivery tracking.

Question 5

What information do I need to enter?

Accepted Answer

Depending on the selected service, you will be asked for a target link, a quantity and an optional order note. We do not ask for passwords, verification codes or social media account login details.

Question 6

When will my order start and how long will it take?

Accepted Answer

The estimated delivery time is shown on the package card. Processing begins once payment has been verified and all required details are complete; any delays caused by the platform or the provider are reported on the order screen.

Question 7

Where can I track the status of my order?

Accepted Answer

The Orders section of your account shows the order number together with the payment, provider transfer, processing and completion statuses.

Question 8

Which channels can I receive notifications through?

Accepted Answer

Depending on the options enabled by an administrator, one or more of email, SMS and WhatsApp can be used. You can manage your preferences from your account.

Question 9

How are prices and VAT calculated?

Accepted Answer

The package card shows the unit price of the service excluding VAT. The order summary calculates the subtotal based on the quantity and, for prices in Turkish lira, adds 20% VAT (KDV) to clearly show the total payable. No VAT is applied to services priced in USD or EUR.

Question 10

What happens if I request a Turkish invoice?

Accepted Answer

When you select a Turkish invoice, we check that your billing details are valid, the payment is routed to the Turkish payment provider and the successful transaction is added to the invoicing queue.

Question 11

How is payment taken if I do not want a Turkish invoice?

Accepted Answer

If the invoice option is left unticked, the supported international payment flow is used. The available payment method and the exact amount are shown before the payment step.

Question 12

Can I cancel my order or request a refund?

Accepted Answer

Cancellation and refund rights are assessed according to whether the service has started, the nature of the digital delivery and the published agreements. The current terms are shown before you confirm the order.

Question 13

What happens if I enter an incomplete or incorrect link?

Accepted Answer

You need to open a support request before the order starts. Once an order is being processed, changing the target depends on the provider’s rules and may not always be possible.

Question 14

Is there a guarantee on results or against follower loss?

Accepted Answer

No. Third-party platforms’ algorithms, user behaviour and policy changes are outside ZylosDigital’s control. Package scope and delivered quantity are tracked; no guarantee of permanent results, sales or reach is given.

Question 15

How are my account security and data protected?

Accepted Answer

Only the information needed to carry out the order is processed. We do not ask for social media passwords; payment details are processed by the payment provider, and data requests can be submitted from your account.

Question 16

How do I get support if I have a problem?

Accepted Answer

You can open a support request from your account by selecting your order number. Order notes and status changes are kept in the same record.

Choose your digital need and track your order from one dashboard.

Choose a service

Enter the details

Track it in your dashboard

What you may want to know, from order to delivery

Choose your digital need and track your order from one dashboard.

Choose a service

Enter the details

Track it in your dashboard

What you may want to know, from order to delivery